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Manufacturer Warranty
FLY E-BIKE offers a 6-month limited manufacturer's warranty on e bikes and e-scooters of all models. The warranty starts the day the product is delivered to you. This warranty only covers limited factory defects and minor cosmetic damages. We do not cover misuse or broken parts caused by the user or by any other event. Clients should pay for all shipping service costs. Any products that weren't purchased from Fly E-Bike will not be covered.
FLY E-BIKE will not cover any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner&#;s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
For the avoidance of doubt, Fly E-Bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
Battery Warranty
We offer a 6-month warranty on your battery for any manufacturer defect in material or workmanship. If any battery should become faulty within the specified warranty period we will replace the battery free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date. FLY E-BIKE requires that defective batteries be returned to us for exchange. FLY E-BIKE does not pay the shipping fee to return the batteries to us however we will pay to ship the replacement batteries back to you.
The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
*If you have questions about our warranty, please contact our support department by opening a ticket via chat or .*
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